Frequently Asked Questions

Connect call answering makes sure you never miss a customer call again. It takes messages, answers FAQ's, books appointments and connects to your business systems - freeing you and your team up for higher value work.

Very quickly. Businesses on the Lite or Starter plan are up and running within 2-3 days. For the teams plan the typical build time is 5-7 days. The enterprise plan depends on the complexity of what we build for you.

Abolutely not. Its far cheaper than hiring staff. Our plans start at just £49 per month. Check out our cost calculator for a comparison.

Our set up fee is the cost for us to build your custom Voice agent tailored exactly to your business needs. It's not an off the shelf system.

Yes! We provide a 14-day free trial so you can try Connect Call Answering in your own business before committing. You’ll get full access to the system, see how it handles your customer calls, and measure the impact — all with zero risk or cost.

Absolutely. If you decide not to move forward after your trial, we back it with a 14-day money-back guarantee on the setup fee. That means if you’re not 100% satisfied within the first two weeks, we’ll refund your setup cost in full. You have nothing to lose and everything to gain.

Yes. We use secure systems to protect your business and customer information. And because it runs 24/7, you’ll never miss an important call, even outside of working hours.

Almost certainly. From trades and service businesses to IT support and computer repair shops, salons, and professional firms — if your customers call to ask questions, make bookings, or check details, Connect Call Answering can help.

No problem. We don't charge for any changes. Unlimited changes are included free of charge within your subscription. We know busineses evolve and change over time.

Most businesses see an immediate boost in efficiency. Calls get answered faster, customers are happier, and you’ll capture more leads instead of missing them. Many of our clients report noticeable improvements within the first week of using Connect Call.

No. There are no contracts you can cancel your subscription any time.

Yes. You can keep your existing telephone number. Your subscription with us includes a new number with no additional cost. You can simply divert your existing number when you are busy or unavailable.