IT support and computer repair
On a client site, in a remote session, or at the repair bench.
Typical call
New enquiries and existing support requests.
CONNECT CALL ANSWERING
Industries
Call handling by industry
An IT support request, a repair enquiry, and a new booking each need different details. These are the service businesses we focus on.
Electricians
Working at a property or travelling to the next job.
Typical call
Quote request for electrical work.
Plumbers
Mid-repair when another customer needs help.
Typical call
A repair request that needs attention soon.
Roofers
On a roof or already handling storm damage.
Typical call
Urgent roof repair enquiry after bad weather.
Mobile mechanics
Under the bonnet or travelling between jobs.
Typical call
Service, diagnostic, or roadside repair request.
Hair and beauty
With a client during a treatment or appointment.
Typical call
New booking enquiry while your hands are busy.
Your calls, your rules
See how this could work for your business
Talk us through the calls your team receives. We can discuss what a caller should hear, what details to collect, and where the enquiry should go.
Book a DemoCommon questions
What to know before a demo
What information can the receptionist use?
It can use the approved business information configured for your service, such as services, business hours, service areas, and answers to common questions. Knowledge-base scope varies by plan.
What happens after a call?
Your team receives a post-call message by email. SMS notification is also available on applicable plans.
Can it book appointments?
Calendar booking is available on selected plans. The booking rules, calendar, and required information are agreed during setup.
Can it forward a call to my team?
Call forwarding is available on selected plans. The destination and situations that require forwarding are agreed during setup.
Can it connect with our existing systems?
Custom integrations are available on selected plans. The systems, scope, implementation work, and any separate costs are agreed case by case.
What if it cannot answer a question?
A fallback is agreed during setup so the receptionist can capture the request or direct it to the appropriate next step.
See how it would handle your calls
Bring us the calls your team deals with every day
We will show you how Connect Call could answer them, what information it needs, and which setup fits your workflow.
Book a DemoDiscuss your call types, current process, and the outcomes your team needs.
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